FAQ

PLEASE NOTE: THIS FAQ SECTION IS DEDICATED TO QUESTIONS PERTAINING TO FUNDRAISING FOR ST. JOSEPH’S HEALTHCARE FOUNDATION THROUGH THE PARIS TO ANCASTER. SHOULD YOU HAVE ANY QUESTIONS ABOUT THE EVENT ITSELF, PLEASE VISIT www.parisancaster.com.

REGISTRATION

Q: If I register on this site, do I still need to register separately for the Paris to Ancaster: A Ride for Research in support of St. Joe's?

A: YES and NO. One this site, you are registering in the 20km Friends and Family Ride and to fundraise in support of St. Joseph's Healthcare Foundation. If you want to fnudraise in the 40km or 70km race, please register here but if you still need to actually register in the 40km or 70km race, you can do so at www.parisancaster.com.

Q: Can I register to fundraise off-line?

A: Yes. To fundraise without the use of our on-line system, please contact Janine Belzak at janine@stjoesfoundation.ca or 905-522-1155 ext. 32951. She can provide you with a fundraising form via email or by mail. Please note that off-line fundraising forms are available for download from the on-line system once you register to fundraise on-line.

Q: I registered to fundraise as an individual. How can I now join or create a team?

A: Please contact Janine Belzak at janine@stjoesfoundation.ca or 905-522-1155 ext. 32951 and she can facilitate this change in your fundraising registration.


WEBSITE

Q: What is my Participant Centre?

A: Your Participation Centre is your unique, online, customizable Participant Centre. It can be accessed by either individual or team participants immediately following online registration, ready and waiting to be tailored to your preference. It contains tools for emailing friends and family, tracking online donations, tracking your team’s progress towards your fundraising goals, and much, much more.

Q: What is my Personal Fundraising Page?

A: It is an online webpage that highlights an individual participant and their fundraising efforts. Participants are able to customize content and images on their Personal Fundraising page from the Participant Centre.

Q: Will the new fundraising website have my previous donor information and email addresses?

A: Not in our inaugural year with the new fundraising platform, but this option will be available for next year.

Q: Is there a limit to the number of emails that I can send from my Participant Centre to my family, friends and team members?

A: No. There is no limit to the number of emails that can be sent from the Participant Centre.

Q: I am getting bounce backs when emailing from my Participant Centre. Why is this happening?

A: If you are manually entering email addresses to your contact list, please do not separate the addresses using a colon (;). Kindly use a comma (,) to separate the addresses. If you continue to have problems, please contact Janine Belzak at janine@stjoesfoundation.ca or 905-522-1155 ext. 32951.

Q: Can I upload my address book from my Outlook, Hotmail, Yahoo or Gmail account?

A: Yes. Please follow the upload instructions in your Participant Centre.

Q: What is the maximum file size for a photo, and what format is acceptable?

A: Photos can be up to 4 MB and will be resized to 300 by 400 pixels. Images must be .gif, .jpg, or .png files.

Q: Can I upload a video to my Personal Donation Page? What format is acceptable?

A: Yes. You can add a video to your personal page, but it would replace a photo — i.e. you can have either a photo or a video, but not both. YouTube has been selected as the only source as it is the most widely accessed and viewed site for video information.

Q: If I import my donor information online, will St. Joe’s be able to contact these people?

A: No. Your privacy is important to St. Joe’s and therefore staff and volunteers cannot view or access your online information. Your information is confidential and is only accessible by entering your personal username and password, to which St. Joe’s does not have access.

 

TEAMS

Q: How do I register a fundraising team?

A: A fast and easy way to register a team is by registering to fundraise online. Select 'Form a Team' on the home page under 'Participate' and proceed with the registration process.

Q: How do I join a fundraising team?

A: You can join a team online by selecting ‘Join an Existing Team’ on the home page under 'Participate' and continue the registration process.

Q: How many people do I need to have an official fundraising team?

A: You can have as few as two people to form a fundraising team.

Q: Can I register my team the day of the event?

A: Yes! As long as you have already registered for the Paris to Ancaster: A Ride for Research itself, you can register to fundraise right up until event day. We will update this page with a date once we confirm the closing date for online registration for the Paris to Ancaster.

Q: If I make a donation to my team, will I receive a tax receipt?

A: Yes. You will receive a tax receipt.

Q: Does my team fundraising total count towards the Fundraising Rewards program?

A: No. Team fundraising totals are NOT eligible for Fundraising Rewards and they do not count towards an individual’s fundraising total.

Q: What happens if my donor incorrectly donates to my team?

A: If a donor mistakenly donates to your team and would like to transfer the donation to an individual participant, the donor must contact St. Joe’s. He/she can contact Janine Belzak at janine@stjoesfoundation.ca or 905-522-1155 ext. 32951.

 

DONATIONS

Q: What do the funds from the race support?

A: For more information about this, please click HERE.

Q: Will people who sponsor me receive a charitable tax receipt?

A: Yes! All eligible donations of $5.00 or more will receive a charitable tax receipt. Please ensure that your sponsors are inputting their full name, address and postal code (or email address) to ensure they receive their charitable tax receipt.

Q: Is St. Joseph’s Healthcare Foundation a registered Canadian Charity?

A: Yes. Since 1970, St. Joseph’s Healthcare Foundation has been working with the community to secure donations, both large and small, that help our Hospital to purchase life-saving equipment, to fund healthcare research and facility renewal, and to comfort and care for the patients we’ve been honoured to serve since 1890. For more information please visit www.stjoesfoundation.ca.

Q: Where can I find a pledge form?

A: If you have registered to fundraise online, pledge forms, prepopulated with your personal information, can be found in your Participant Centre. If you are not going to register to fundraise online, please contact Janine Belzak at janine@stjoesfoundation.ca or 905-522-1155 ext. 32951 to confirm your intent and receive a pledge form.

Q: Where can I drop of cash or cheque pledges?

A: Please visit us at the St. Joe’s Expo Booth during the Paris to Ancaster Expo at Morgan Firestone Arena, Ancaster ON. We are located right beside the area where you pick up your race kit.

Paris to Ancaster Expo Hours:
Saturday, April 29th, from 12 p.m. 5 p.m.
Sunday, April 30th, from 12 p.m. 5 p.m.

Before or after the Expo Weekend, you can drop off your pledges at:
St. Joseph’s Healthcare Foundation
224 James Street South
Hamilton ON L8P 3A9
Monday-Friday, 8:30am-4:30pm
905-521-6036

Q: What do I do with my credit card donations?

A: To have a credit card donation processed offline, please have the donor contact Janine Belzak at janine@stjoesfoundation.ca or 905-522-1155 ext. 32951.

Q: Why is the Card Verification Value Code (CVV) needed?

A: CARD VERIFICATION VALUE CODE (CVV) is an anti-fraud security feature to help verify that you are in possession of your credit card. For Visa/MasterCard, the three-digit CVV number is printed on the signature panel on the back of the card immediately after the last four digits of your cards account number. For American Express, the four-digit CVV number is printed on the front of the card above the card account number.

Q: How long will it take before my donations are posted to my account?

A: Online donations will be reflected automatically once a donation is made and completed. Offline donations have to first be processed by the Foundation and then uploaded to the fundraising platform. Although a specific timeframe is difficult to commit to, we endeavour to accomplish this as soon as possible.

Q: Am I responsible for collecting the donations from the people who have agreed to sponsor me?

A: Yes. You are responsible for collecting the donations. If you are registered to fundraise online, it’s simple and secure for your supporters to donate on your behalf. If you register offline, you can collect your donations and hand them in as described above.

Q: Does the Foundation accept corporate matching donations?

A: Yes, in fact we encourage you to inquire with your workplace as to whether they offer this option.

Q: What is the difference between confirmed and unconfirmed donations?

A: Confirmed donations have been received by St. Joe’s (i.e. credit cards processed on-line, cheques cashed, cash received). Unconfirmed donations have been committed, but not received. Participants have the option of manually adding unconfirmed donations to their participant centre to reflect in their fundraising totals. However, unconfirmed donations are not recognized by the Foundation for any purpose.

Q: How does an unconfirmed donation get confirmed?

A: Once the Foundation processes an offline/unconfirmed donation, we will add it to your online participant centre. It will show up like a new donation, including all donor information. It will be up to you, the participant, to remove the unconfirmed donation from your participant centre to avoid double-counting. Please note that in rare cases this may be difficult i.e. in the event a donor makes an anonymous donation, you might not be able to connect the unconfirmed donation with the confirmed one.

 

FUNDRAISING PRIZES

Q: What are the Fundraising Rewards levels?

A: All fundraising participants who individually raise $500 or more are eligible for the Fundraising Rewards program. See the Fundraising Rewards page for details on the levels and prizes.

Q: How do I qualify for Fundraising Rewards?

A: All participants who have submitted a minimum of $500 in pledges BEFORE Friday, May 5th automatically qualify for the Fundraising Rewards program.

Q: What is the process/timing for me to receive my reward?

A: All fundraisers who have raised $500+ by the day of the Paris to Ancaster: A Ride for Research have the option of receiving their $500 reward at the event at our Foundation table. After the Friday, May 5th deadline, the Foundation will review the list of qualified fundraisers and identify who is eligible for each prize level. Where there is an option to choose a prize, we will contact you. Our aim is to complete this by Friday, May 12th. Starting Monday, May 15th we will start planning delivery of your reward, which may be via a visit to your team, making them available at our office, or via mail/courier.

Q: Is my Fundraising Reward level transferable?

A: No. The Fundraising Reward level reached individually cannot be transferred to another participant.

Q: Does my team fundraising total count towards the Fundraising Rewards program?

A: No. Team fundraising totals are NOT eligible for Fundraising Rewards, and they do not count towards an individual’s fundraising total.

Q: What prizing is available?

A: A list of available prizes can be found on the Fundraising Rewards page.

Q: What are fundraising milestone badges?

A: Milestone badges are a colourful way to show everyone what a great fundraiser you are! Each time you reach a Fundraising Reward milestone, a new badge will appear on your profile.

Q: What if I do not wish to receive prizes from the Foundation?

A: Individuals can elect to donate their reward back to the Foundation. Making this selection will allow St. Joseph’s Healthcare Foundation to direct more funds towards our good work.

Q: If I opt out of receiving a Fundraising Reward and select to “Give back to the Foundation,” can I receive a tax receipt?

A: No. As a monetary donation is not being made to St. Joe’s when you “Give back to the Foundation” we are unable to issue a tax receipt for the gift amount.

Q: Is the prizing donated or do you pay for these products?

A: At the time of writing, St. Joe’s is soliciting potential prizing sponsors/donors, but will pay for items that we are unable to garner in that manner. It is worth noting that some prizes are used by participants to further fundraise, while others enjoy the items themselves in recognition of all their hard work.

Q: I did not receive my Fundraising Reward. What should I do?

A: Please contact Janine Belzak at janine@stjoesfoundation.ca or 905-522-1155 ext. 32951.

 

TAX RECEIPTING

Q: When will the Foundation send out tax receipts for the Paris to Ancaster: A Ride for Research donations?

A: If you donate online, you will receive an electronic tax receipt within 30 minutes. The Foundation will aim to issue tax receipts for offline donations within 2 weeks of receiving the donation.

Q: I have lost my original tax receipt and require a duplicate. What do I do?

A: Please contact Janine Belzak at janine@stjoesfoundation.ca or 905-522-1155 ext. 32951.

Q: I made an online donation and I cannot open my tax receipt? Why is this?

A: Electronic tax receipts are sent in PDF format. If you currently do not have Adobe Reader on your computer, you will not be able to open the attachment. Download Adobe Reader: http://www.adobe.com/downloads.

Q: If I make a donation to my team, will I receive a tax receipt?

A: Yes. You will receive a tax receipt. However, making a team donation will not count towards your personal Fundraising Rewards.

Q: How long is the tax receipt valid for?

A: According to CRA guidelines, you have up to 5 years from the donation date to include this on your tax return.

Q: If I make a donation to myself, will I receive a tax receipt?

A: We are inquiring with Canada Revenue Agency. Please check back for a fulsome answer it will be posted as soon as we have it.