FAQ

PLEASE NOTE: THIS FAQ SECTION IS DEDICATED TO QUESTIONS PERTAINING TO FUNDRAISING FOR ST. JOSEPH’S HEALTHCARE FOUNDATION THROUGH THE AROUND THE BAY ROAD RACE. SHOULD YOU HAVE ANY QUESTIONS ABOUT THE RACE ITSELF, PLEASE VISIT www.bayrace.com.

REGISTRATION

Q: If I register on this site, do I still need to register separately for the Around the Bay Road Race?

A: NO. By signing up on this site, you are registering for the race and to fundraise. No further action is required

Q: Can I register to fundraise off-line?

A: Yes. To fundraise without the use of our on-line system, please contact Adam Tillich at atillich@stjoesfoundation.ca or 905-522-1155 ext. 35973. He will provide you with a fundraising form via email or by mail.  Off-line fundraising forms are also available for download from the on-line system once you register to fundraise on-line.

Q: I registered to fundraise as an individual. How can I now join or create a team?

A: Please contact Adam Tillich at atillich@stjoesfoundation.ca or 905-522-1155 ext. 35973 and he can facilitate this change in your registration.

Q: How come I don't see my name on the Bay Race confirmation page? 

A: St. Joseph's Healthcare Foundation is collecting registrations on behalf of the Bay Race, and compiles its own confirmation's. You can view our confirmation list HERE. Once registration is closed, we will transfer all of this information to the Bay Race office as well.

 

WEBSITE

Q: What is my Participant Centre?

A: Your Participation Centre is your unique, online, customizable fundraising centre. It can be accessed by either individual or team participants immediately following online registration, ready to be tailored to your preference. It contains tools for emailing friends and family, tracking online donations, tracking your team’s progress towards your fundraising goals, and much, much more.

Q: What is my Personal Fundraising Page?

A: It is an online webpage that highlights an individual participant and their fundraising efforts. Participants are able to customize content and images on their Personal Fundraising page from the Fundraising Centre.

Q: Will I be able to access my information and donors from last year?

A: Yes. If you registered to fundraise last year, you will be able to access all of your information. Please ensure that you login as a returning user. Please contact us if you have any problems remembering your username or password.

Q: Is there a limit to the number of emails that I can send from my Fundraising Centre to my family, friends and team members?

A: No. There is no limit to the number of emails that can be sent from the Fundraising Centre. However, you can only send a message with up to 500 contacts at one time. If you have more than 500 contacts, you will need to send more than one message.

Q: I am getting bounce backs when emailing from my Fundraising Centre. Why is this happening?

A: If you are manually entering email addresses to your contact list please do not separate the addresses using a colon (;). Kindly use a comma (,) to separate the addresses. If you continue to have problems, please contact Adam Tillich atillich@stjoesfoundation.ca or 905-522-1155 ext. 35973.

Q: Can I upload my address book from my Outlook, Hotmail, Yahoo or Gmail account?

A: Yes. Please follow the upload instructions in your Fundraising Centre.

Q: What is the maximum file size for a photo, and what format is acceptable?

A: Photos can be up to 4 MB and will be resized to 300 by 400 pixels. Images must be .gif, .jpg, or .png files

Q: Can I upload a video to my Personal Donation Page? What format is acceptable?

A: Yes - You can add a video to your personal page, but it would replace a photo - i.e. you can have either a photo or a video, but not both. YouTube has been selected as the only source as it is the most widely accessed and viewed site for video information.

Q: If I import my donor information online, will St. Joe’s be able to contact these people?

A: No. Your privacy is important to St. Joe’s and therefore staff and volunteers cannot view or access your online information. Your information is confidential and is only accessible by entering your personal username and password, to which St. Joe’s does not have access.

 

TEAMS

Q: How do I register a fundraising team?

A: Click on the blue "Register" button at the top of the page. On the following page, please click "Form a Team"

Q: How do I join a fundraising team?

A: Click on the blue "Register" button at the top of the page. On the following page, please click "Join an Existing Team"

Q: How many people do I need to create a team?

A: You can have as few as two people to form a fundraising team.

Q: Can I register my team the day of the event?

A: No. You will need to be registered by the deadline. The deadline for registrations is usually in mid-March. 

Q: If I make a donation to my team, will I receive a tax receipt?

A: Yes. You will receive a tax receipt.

Q: Does my team fundraising total count towards the Fundraising Rewards program?

A: No. Team fundraising totals are NOT eligible for Fundraising Rewards and they do not count towards an individual’s fundraising total.

Q: What happens if my donor incorrectly donates to my team?

A: If a donor mistakenly donates to your team and would like to transfer the donation to an individual participant, the donor must contact St. Joe’s. They can contact Adam Tillich at atillich@stjoesfoundation.ca or 905-522-1155 ext. 35973.

 

DONATIONS

Q: What do the funds from the race support?

A: For more information about this, please click HERE.

Q: Where do funds raised through the Bay Race go?

A: Funds raised through the Around the Bay Road Race support the greatest needs of our Hospital. This year, funds raised will be used to help purchase equipment for the Hospital, to fund groundbreaking research, and update our patient care facilities.

Q: Will people who sponsor me receive a charitable tax receipt?

A: Yes! All eligible donations of $5.00 or more will receive a charitable tax receipt. Please ensure that your sponsors are inputting their full name, address and postal code (or email address) to ensure they receive their charitable tax receipt.

Q: Is St. Joseph’s Healthcare Foundation a registered Canadian Charity?

A: Yes. Since 1970, St. Joseph’s Healthcare Foundation has been working with the community to secure donations, both large and small, that help our Hospital to purchase life-saving equipment, to fund healthcare research and facility renewal, and to comfort and care for the patients we’ve been honoured to serve since 1890. For more information please visit www.stjoesfoundation.ca

Q: Where can I find a donation form?

A: If you have registered to fundraise online a donation form can be found in your Participant Centre. You can also contact Adam Tillich at atillich@stjoesfoundation.ca or 905-522-1155 ext. 35973 to confirm your intent and receive a donation form.

Q: Where can I drop off cash or cheque pledges?

A: Please visit us at the St. Joe’s Expo Booth during the Health & Fitness Expo at FirstOntario Centre, Hamilton ON St. Joe’s Booths # 60, 61, 62. We are located right beside the area where you pick up your race kit.

Health & Fitness Expo Hours:

Friday, March 23rd, 2018 from 1 p.m. 7 p.m.

Saturday, March 24th. 2018 from 10 a.m. 5 p.m.

Before or after the Expo Weekend, you can drop off your pledges at:

St. Joseph’s Healthcare Foundation, 224 James Street South, Hamilton ON L8P 3A9, Monday-Friday, 8:30am-4:30pm - 905-521-6036

Q: What do I do with my credit card donations?

A: To have a credit card donation processed offline, please have the donor contact Adam Tillich at atillich@stjoesfoundation.ca or 905-522-1155 ext. 35973.

Q: Why is the Card Verification Value Code (CVV) needed?

A: CARD VERIFICATION VALUE CODE (CVV) is an anti-fraud security feature to help verify that you are in possession of your credit card. For Visa/MasterCard, the three-digit CVV number is printed on the signature panel on the back of the card immediately after the last four digits of your cards account number. For American Express, the four-digit CVV number is printed on the front of the card above the card account number.

Q: How long will it take before my donations are posted to my account?

A: Online donations will be reflected automatically once a donation is made and completed. Offline donations can be added by a fundraiser through their Participant Centre as an "offline donation." Please contact Adam with any questions on how to add an offline pledge to your profile - atillich@stjoesfoundation.ca or905-522-1155 ext. 35973.

Q: Am I responsible for collecting the donations from the people who have agreed to sponsor me?

A: Yes. You are responsible for collecting the donations. If you are registered to fundraise online, it’s simple and secure for your supporters to donate on your behalf. If you register offline, you can collect your donations and hand them in as described above.

Q: Does St. Joseph's Healthcare Foundatoin accept corporate matching donations?

A: Yes, in fact we encourage you to inquire with your workplace as to whether they offer this option.

Q: What is the difference between confirmed and unconfirmed donations?

A: Confirmed donations have been received by St. Joe’s (i.e. credit cards processed on-line, cheques cashed, cash received). Unconfirmed donations have been committed, but not received. Participants have the option of manually adding unconfirmed donations to their fundraising centre to reflect in their fundraising totals. However, unconfirmed donations are not recognized by the Foundation for any purpose.

 

FUNDRAISING PRIZES

Q: What are the Fundraising Rewards levels?

A: All fundraising participants who individually raise $150 or more are eligible for the Fundraising Rewards program. See the Fundraising Rewards page for details on the levels and prizes.

Q: How do I qualify for Fundraising Rewards?

A: All participants who have submitted a minimum of $150 in pledges automatically qualify for the Fundraising Rewards program.

Q: What is the process/timing for me to receive my reward?

A: All fundraisers who have raised $150+ by the day of the Around the Bay Race have the option of receiving their $150 reward at the event at our Foundation table. After the April 9th deadline, the Foundation will review the list of qualified fundraisers and identify who is eligible for each prize level. Where there is an option to choose a prize, we will contact you. Our aim is to complete this by April 16th. Starting Monday April 23rd we will start planning delivery of your reward, which may be via a visit to your team, making them available at our office, or via mail/courier.

Q: Is my Fundraising Reward level transferable?

A: No. The Fundraising Reward level reached individually cannot be transferred to another participant.

Q: Does my team fundraising total count towards the Fundraising Rewards program?

A: No. Team fundraising totals are NOT eligible for Fundraising Rewards, and they do not count towards an individual’s fundraising total.

Q: What prizing is available?

A: A list of available prizes can be found on the Fundraising Rewards page.

Q: What are fundraising milestone badges?

A: Milestone badges are a colourful way to show everyone what a great fundraiser you are! Each time you reach a Fundraising Reward milestone, a new badge will appear on your profile.

Q: What if I do not wish to receive prizes?

A: Individuals can elect to donate their reward back to St. Joseph's Healthcare Foundation. Making this selection will allow us to direct more funds towards our good work.

Q: If I opt out of receiving a Fundraising Reward and select to “Give back to the Foundation,” can I receive a tax receipt?

A: No. As a monetary donation is not being made to St. Joe’s when you “Give back to the Foundation” we are unable to issue a tax receipt for the gift amount.

Q: Is the prizing donated or do you pay for these products?

A: At the time of writing, St. Joseph's Healthcare Foundation is soliciting potential prizing sponsors/donors, but will pay for items that we are unable to garner in that manner. It is worth noting that some prizes are used by participants to further fundraise, while others enjoy the items themselves in recognition of all their hard work.

Q: I did not receive my Fundraising Reward. What should I do?

A: Please contact Adam Tillich at atillich@stjoesfoundation.ca or 905-522-1155 ext. 35973.

 

TAX RECEIPTING

Q: When will St. Joseph's Healthcare Foundation send out tax receipts for Around The Bay Road Race donations?

A: If you donate online you will receive an electronic tax receipt within 30 minutes. The Foundation will aim to issue tax receipts for offline donations within 2 weeks of receiving the donation.

Q: I have lost my original tax receipt and require a duplicate. What do I do?

A: Please contact the Adam Tillich at atillich@stjoesfoundation.ca or905-522-1155 ext. 35973.

Q: I made an online donation and I cannot open my tax receipt? Why is this?

A: Electronic tax receipts are sent in PDF format. If you currently do not have Adobe Reader on your computer, you will not be able to open the attachment. Download Adobe Reader: http://www.adobe.com/downloads.

Q: If I make a donation to my team, will I receive a tax receipt?

A: Yes. You will receive a tax receipt. However, making a team donation will not count towards your personal Fundraising Rewards.

Q: How long is the tax receipt valid for?

A: According to CRA guidelines, you have up to 5 years from the donation date to include this on your tax return.

Q: If I make a donation to myself, will I receive a tax receipt?

A: We are inquiring with Canada Revenue Agency. Please check back for a fulsome answer it will be posted as soon as we have it.